Welcome to the
Team Dynamics Courses
Teams are the basic building block that supports most organizations. In this workshop, participants will first define the difference between a group and a team, then identify barriers in a dynamic team, and learn how to describe consensus building. Workshop members will practice working with different personalities, and determine the factors that influence the decision to trust and listen accurately as a result of learned skills.
Influencing for Results
In this course, participants will learn about influencing others when you have little authority, power or leverage. Participants will learn the critical elements of building trust, establishing credibility, forming relationships, and persuading others. This course enables participants to not only recognize their preferred influence style, but also acknowledge the influence styles of others and how to adjust to them. The course allows members to understand their strengths related to influencing others and recognize the image they want to present to others in various situations.
Mentoring in the Workplace
Mentoring is a mutually rewarding relationship where an experienced individual can assist another individual to learn skills and develop professional behaviors and workplace values required for organizational success. The primary purpose of a mentoring program is to strengthen individual professional development and leadership competencies for a long term successful career. This course aims to achieve the following: define your role as a mentor and the roles of mentees, explain the various mentor stances you might assume to assist your mentee, determine your strengths and areas of development as a mentor, develop professional growth goals based on your skill assessment and assist mentees in developing their professional growth plan, learn and apply skills essential to mentoring success, and understand and use operating norms, parameters, and boundaries in the mentoring process.
In this workshop, participants learn the benefits of Virtual Teams for the organization and the employees. By the end of this course, participants will be able to: explain what is meant by teaming and virtual teaming, learn the benefits and challenges with these two ideas, understand the strengths and limitations possessed in relation to the use of various technological communication tools, describe and utilize effective communication and listening skills as a virtual team member, analyze the roles and responsibilities of the members of the Virtual Team, and develop a plan that outlines strategies to help the members work together more effectively.
The Art of Successful Customer Service
After completing this course, participants will be able to: identify the organization’s internal and external customers, envision the steps to take to create a working environment of excellent customer service, apply the elements of excellent customer service, implement the Importance-Satisfaction model to your customer service base, model effective interpersonal practices that render excellent customer service, handle “difficult customers” by negotiating “win-win” resolution, and deal with a customer whose position is opposite of the organization.
Workplace Violence Prevention
Many workers tragically face violence in the workplace. In fact, it is the 2nd leading cause of occupational injury. After completing this course, participants will be able to understand the factors that lead to workplace violence and programs that can be implemented to help minimize the risk.