The Federal Leadership Institute utilizes the six system process of Organizational Effectiveness to design solutions that enhance an organization’s ability to achieve its goal. FLI coaches companies on their path to success by providing a thorough plan that adjusts to changing circumstances and increases measurable results. We work towards developing custom programs to target your most pressing challenges.

Upon completion of this course, participants will be able to: understand the agency philosophy on performance management, know why the organization has changed their philosophy, appreciate how performance coaching and feedback fits into the new system, recognize the benefits for the employee, the supervisor, and the AO, understand the coaching and feedback tool, acknowledge new performance management system “road map” and learn the 8 steps effective employee coaching and feedback sessions.

At FLI, we take our commitment to the community seriously. Serious conflicts can cost organizations money and disrupt productivity. Effective early intervention in the form of conflict coaching stops the financial and human burden. Conflict Coaching is a one-on-one process to develop the client’s conflict understanding, interaction strategies, and interaction skills. Conflict Coaching assists with specific situations of conflicts, builds conflict handling skills, relies on individual accountability, and is utilized pre-mediation and post-mediation. This course reviews why conflict coaching is valuable, the circumstances and conditions it is most effective, the nature and definition of the coaching relationship, the conflict coaching agreement, and the importance of confidentiality throughout the process.